Cookie Policy
Last Updated: December 2024
Cookie Summary
CommentKeyword uses cookies to provide essential functionality, improve your experience, and analyze usage. You can control most cookies through your browser settings, though some are required for basic functionality.
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us recognize your browser and capture certain information about your preferences and usage patterns.
2. How We Use Cookies
CommentKeyword uses cookies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Provide personalized content and recommendations
- Analyze website performance and user behavior
- Protect against fraud and security threats
- Improve our services and user experience
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled in our systems.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session | User authentication and login state | 24 hours |
| next-auth.csrf-token | CSRF protection for authentication | Session |
| next-auth.session-token | NextAuth session management | 30 days |
| signup-timezone | Store timezone during signup process | 5 minutes |
3.2 Functional Cookies
These cookies enhance functionality and personalization but are not essential for basic operation.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user-preferences | Remember dashboard layout and settings | 1 year |
| theme-preference | Remember light/dark mode preference | 1 year |
| onboarding-state | Track onboarding completion status | 30 days |
3.3 Analytics Cookies
These cookies help us understand how visitors use our website so we can improve the experience.
| Service | Purpose | Duration |
|---|---|---|
| Google Analytics | Website usage analytics and performance | 2 years |
| Mixpanel | Product analytics and user behavior | 1 year |
| Hotjar | Heatmaps and user session recordings | 1 year |
3.4 Marketing Cookies
These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness.
| Service | Purpose | Duration |
|---|---|---|
| Facebook Pixel | Track conversions and retarget visitors | 90 days |
| Google Ads | Ad personalization and conversion tracking | 90 days |
| LinkedIn Insight Tag | B2B marketing and conversion tracking | 90 days |
4. Managing Your Cookie Preferences
4.1 Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
4.2 Opt-Out Links
You can opt out of specific tracking services:
4.3 Do Not Track
We respect Do Not Track (DNT) signals from your browser. When DNT is enabled, we will:
- Disable non-essential analytics tracking
- Turn off marketing and advertising cookies
- Continue using only essential cookies for functionality
5. Third-Party Cookies
Some cookies on our site are set by third-party services:
5.1 Social Media
- Instagram: For Instagram integration and sharing features
- Facebook: For social login and Like buttons
- Twitter: For tweet embedding and sharing
5.2 Payment Processing
- Stripe: For secure payment processing and fraud prevention
5.3 Customer Support
- Intercom: For live chat and customer support features
- Zendesk: For helpdesk and ticket management
6. Mobile App Cookies
If you use our mobile app, similar tracking technologies may be used:
- App Analytics: To understand app usage and performance
- Crash Reporting: To identify and fix technical issues
- Push Notifications: To deliver relevant updates and alerts
7. Cookie Security
We implement security measures for our cookies:
- Secure Flag: Cookies transmitted only over HTTPS
- HttpOnly Flag: Prevents JavaScript access to authentication cookies
- SameSite Attribute: Protects against CSRF attacks
- Encryption: Sensitive cookie data is encrypted
8. International Users
For users in different regions, we comply with local cookie laws:
8.1 European Union (GDPR)
- Consent is required for non-essential cookies
- You can withdraw consent at any time
- Cookie banner provides clear options
8.2 California (CCPA)
- You have the right to know what cookies we use
- You can opt-out of marketing cookies
- We don't sell personal information collected via cookies
9. Changes to This Cookie Policy
We may update this Cookie Policy to reflect:
- Changes in our cookie usage
- New features or services
- Legal or regulatory requirements
- Technical improvements
We will notify you of significant changes through email or prominent notices on our website.
10. Contact Us
If you have questions about our use of cookies, contact us:
- Email: [email protected]
- Subject Line: "Cookie Policy Inquiry"
- Mail: NextGen Marketing and Automation LLC, Privacy Team, [Address]